Online Certification Programme in KM

Three Courses in one week: 15-19 June 2020

KM Compact Kick-off: 1-day training to onboard to KM:15 June
KM Essentials: 2-days training on what you need to know about KM: 16-17 June
KM Advanced: 2-days training on digital solutions for KM: 18-19 June

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Consulting services

knowledge.city provides a comprehensive portfolio of consulting services to companies, NGOs, and public bodies aiming to achieve the next level of Knowledge Management.

Our strengths include:

  • 20 years of experience in Knowledge Management
  • practical and proofen approaches, methods and tools for high-performance in KM
  • demanding customers with whom we co-create innovative solutions
  • an international network of experts covering all areas of Knowledge Management
  • integrated consulting and training solutions, building capacity in the customer´s organisation
  • partnership with world-leading software solution providers

 

All our consulting projects are tailored to the specific context and needs of the customers. The following consulting services briefs demonstrate examples of typical consulting services.

 

 

Knowledge Management Assessment

> Get a clear picture of your status and empower your team!

Download here our folder for this service as a pdf.

Why this is relevant
Companies, organizations, and public body, committed to professional Knowledge Management, should regularly assess their practices in a systematic way. Like humans are used to look into a mirror on a regular basis, also KM requires an honest view and reflection what can be done better. Internal assessments are a fundament and should take place regularly. External assessments through a neutral expert provide additional insights, combined with fresh thoughts and ideas, and motivation to achieve the next level of KM.

How we do it

  1. Preparatory interviews
    First of all, we need to understand the business context, the strategic challenges and what matters to the Executives. We want to have the management support from the beginning and assess the right things.
  2. Review of documented approach
    A systematic analysis of the existing approach, methods, tools and outcomes gives a first picture of how adequately the current approach matches the needs and reflects the state of the art.
  3. Tailoring of assessment questionnaire
    Speaking with people is a must for the assessment. The topics to be discussed and evaluated, need to be tailored to the organisation, first to reflect the strategic challenges, and second to speak the language of the organisation.
  4. Assessment interviews and workshops
    The interviews themselves have a double intent: They help onboarding colleagues (in case KM is new to them), informing and inspiring them, additionally they are key to understand what works well, what requires improvement.
  5. Analysis and interpretation of results
    The assessments – either in groups or individual – create a lot of substance, which requires reflection, condensing, interpretation. The report includes quantitative indicators and includes qualitative results with recommendations.
  6. Presentation and conclusion of findings
    Finally the findings are presented to the top managers, who are requested to comment, and indicate the way forward. The assessment results usually are the first step toward the strategy development

Results and benefits
> Assessment report with recommendations: Systematic and appreciative picture on the current status with clear recommendations for the further development.
> Greater awareness, competence, and motivation: Informed, motivated people, encourage to move to the next level.

Contact us for more information, references and prices
consulting@knowledge.city

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Knowledge Management Strategy Development

Follow a strategic, integrated and systematic approach to knowledge!

Download here our folder for this service as a pdf.

Why this is relevant
Knowledge is the most important resource of the 21st century and requires professional management like any other important resource in a company, including a policy, strategy, the right methods and it-tools, governance model, action plan, risk management, measurements, monitoring and continuous learning. The implementation of Knowledge Management requires commitment of the whole company and includes a number of knowledge processes like searching, acquiring, creating, sharing, applying and capturing knowledge. Only an integrated approach to knowledge will lead to success.
Due to dynamic change and growing fragmentation of knowledge, advanced IT-tools to integrate knowledge from all corporate sources has become a common element for KM.

How we do it

  1. Creating a common sense of what KM means to the organization lays the foundation for the KM Assessment – see our dedicated service description – providing an excellent understanding of strengths and weaknesses in KM.
  2. The formulation of the KM strategy additionally reflects the external market developments and trends in knowledge sciences. The key strategic challenges of the company are matched with innovative KM tools and approaches. This shall guarantee that KM plays a key role in the achievement of the strategy and make a difference on the market. In the consumer industry KM can look pretty different than in an NGO!
  3. When it comes to the competitive edge, innovative IT-tools today play an essential role. We identify the use-case, determine IT-requirements, and help with the selection of the best tools.
  4. The KM concept will include a KM policy and strategy, IT-solutions, a governance model with clear roles and responsibilities, and a controlling process with success criteria and measurements.
  5. KM in the Integrated Management System: We elaborate with the customer the processes and procedures at the same level of detail as for other essential resources, which is specifically needed for safety- and security-sensitive organization, but finally for all companies, who take KM serious.
  6. Change Management and training: We create a concept to communicate and build awareness; we train and support your staff and make sure that the new routines are accepted and feeling good. An internal training programme can include the KM Certificate of the KM Academy.

Results and benefits
> KM Concept including Policy, strategy, governance model, competent staff, action plan, measurements fully integrated in the management system.
> Quality, time, cost, and sustainability: More knowledge means higher quality, less mistakes and redundancies, efficient processes and increased innovation. With our concepts, companies fulfill the requirements of ISO 30401, the international standard for Knowledge Management.

Contact us for more information, references and prices: consulting@knowledge.city

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Knowledge Graphs and Artificial Intelligence Solutions

> Optimize your use of knowledge and create additional value from it!

Download here our folder for this service as a pdf.

Why this is relevant
Knowledge Management works best, when strategy, structure, people, culture, IT, and processes work together well. Knowledge graphs are the backbone of digitalized knowledge management, playing a vital role in the integration of the corporate knowledge base. They structure the knowledge with regards to the company, its customers, products and processes, the staff and even the various languages spoken by different user groups. Knowledge graphs provide a personalized access to information and makes finding, sharing, using and capturing of knowledge much easier.

Additionally knowledge graphs allow to tailor AI-solutions to the real context of the company, and provide e.g. user-specific search results, or give smart recommendations based on the user behaviour or colleagues. Knowledge graphs are the fundament, on which AI-Solutions start to create real value, because without a knowledge graph, AI-solutions are quite blind and do not reflect the specificities of your company.

Partnership with Semantic Web Company – PoolParty
Knowledge.city is a certified implementation partner of the semantic web company, a global technology leader for the development of knowledge graphs and AI-solutions.

How we do it

  1. Strategy and design workshop
    Knowledge.city facilitates workshops to strategize your way towards knowledge graph and Artificial Intelligence solutions. This helps to get a good understanding of the approach and how to create value for your company.
  2. Starter kit
    In a concentrated, efficient process of a few weeks, we will create use-cases that are practical, going into the details of operational processes and creating a tangible, working output.
    • The starter kit will help understanding how to create value from semantic technologies, knowledge graphs and artificial intelligence solutions, taking up to 28 hours of web-based and f2f-training.
    • A prototype of the knowledge graph will be developed and the validity of it will be tested, using real content by real people in real context.
    • A pilot version of the semantic web tool will be implemented to manage the knowledge graph and AI-solutions.
  3. Full roll-out and maintenance
    After successful prototyping the graph will be further developed and rolled out to all users. Additional use-cases can be developed towards a fully implemented KM- and AI-Strategy.

Results and benefits
> Clear strategy for knowledge integration: Long-term strategy to structure your data, information, knowledge, creating value added through AI
> Fast value-creation and learning: Through the explorative approach, the benefit comes fast; roll-out comes with experience and competence.

Contact us for more information, references and prices: consulting@knowledge.city

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Enterprise search and smart recommender systems

> Use the power of a corporate knowledge graph to find what you need!

Download here our folder for this service as a pdf.

The scenario
Your company has huge amounts of knowledge and hardly knows what it knows. Data and information are kept in siloes, corporate search functions are slow and provide poor results in a user-unfriendly format. Let´s have a look at Mr. Google? The search-function of Google is built on a huge – the world´s biggest – knowledge graph. This is a model of the global body of knowledge and any information that is on the web is linked with this model. Through a number of mechanisms google can identify you (eg from which part of the world you are searching) and can provide you the knowledge that you are looking for. However, Google doesn´t know your company and it doesn´t have access to your corporate data. An enterprise knowledge graph brings the full power of google-search into the companies and provides lot more of potential due to full access to data and user-profiles. It can provide smart recommendations, which lead users to knowledge they haven´t even been aware of, but which makes a difference for their work.

How we do it

  1. Strategy and design workshop
    Knowledge.city facilitates workshops to strategize your way towards knowledge graph and Artificial Intelligence solutions. This helps to get a good understanding of the approach and how to create value for your company.
  2. Starter kit
    In a concentrated, efficient process of a few weeks, we will introduce the concept of knowledge graphs to the company and define use-cases for search and recommendation system that are practical, going into the details of operational processes and creating a tangible, working output.
    • The starter kit will help understanding how to create value from semantic technologies, knowledge graphs and artificial intelligence solutions, taking up to 28 hours of web-based and f2f-training.
    • A prototype of the knowledge graph will be developed and the validity of it will be tested, using real content by real people in real context.
    • A pilot version of the semantic web tool will be implemented to manage the knowledge graph and develop the recommender system.
  3. Full roll-out and maintenance
    After successful prototyping the graph will be further developed and rolled out to all users. Additional use-cases can be developed towards a fully implemented KM- and AI-Strategy.

Results and benefits
> Find all company data as easy and fast as in google: Without data migration the knowledge graph analyses and enriches your content with metadata and links content with user profiles.
> Find more than you can look for: Recommender systems provide you access to the knowledge you need, but haven´t been aware of.
> Performance, cost, happiness: When easily finding the right knowledge, processes will run faster, quality of work will increase, and people enjoy the feeling of being fully informed and competent in decision making.

Contact us for more information, references and prices: consulting@knowledge.city

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KM in Knowledge Hubs and Multi-stakeholder Partnerships

> Link data, share knowledge and co-create smart IT-solutions based on Artificial Intelligence!

Download here our folder for this service as a pdf.

Why this is relevant
Multi-stakeholder partnerships and knowledge hubs are a key to master global complex challenges and achieve sustainable development. They are connecting people around the world, facilitating dialogue, linking data and information, sharing knowledge, and disseminating innovations and solutions.
However, the management of knowledge in multi-stakeholder partnerships is challenging, specifically due to the diversity of languages, cultures, contexts, skills, data and information sources, and more. A strategic, systematic and integrated approach is needed.

How we serve knowledge hubs and multi-stakeholder partnerships:

1. KM Consulting

Our consulting services for k-hubs and MSPs include:
• Assessing and monitoring the status of Knowledge Management
• Creating a Knowledge Management strategy for the K-Hub
• Anchoring knowledge governance in the management system
• Improving access to knowledge and fighting knowledge divide
• Advancing usability and outreach of knowledge products and services
• Facilitating innovation capturing and accelerating its dissemination

2. KM Training
• Continuous education & training on KM for improved human capacity
• Establishing a learning platform for all thematic areas

3. Facilitation of partnership events
• Facilitating participative events – f2f-and online as a neutral facilitator
• Facilitating communities of practice; training facilitators

4. Link data, information, knowledge with a knowledge graphs
• Digitalising knowledge processes
• Connecting data silos, adding context to data, advancing search across partner resources, augmenting analytics to take informed decisions
• Personalize the use of knowledge, based on diverse stakeholder needs

5. Develop tailored AI solutions based on knowledge graphs
• Developing use-cases and to increase value to the users, including smart recommendations, semantic matchmaking, chatbots, and more

6. Knowledge Managing for the partnership as a service
• Taking the lead in knowledge management as a methodological expert, giving the partners the freedom to focus on thematic challenges.
• As a neutral, unbiased, trusted partner with no intrinsic thematic interest, we care for balancing the contributions and benefits.

Results and benefits
> Excellence in KM: Creating the best value from the knowledge of the partnership, considering the diversity of stakeholders and context.
> Higher impact: Hosts and partners can focus on their thematic challenges, whereas knowledge.city cares for methodology and equal participation.

Contact us for more information, references and prices: consulting@knowledge.city

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Communities of Practice (CoP)

> Connect your experts, share knowledge effectively, co-create the future!

Download here our folder for this service as a pdf.

The scenario
Everybody knows that being well connected is key in a knowledge economy, and it is evident that connecting experts in a common thematic area or practice unleashes new ideas, supports dissemination of learning and innovations, helps avoiding mistakes that others have done, and much more. However, most existing communities and networks lag in strategy, professional facilitation, use of current social media tools, finally tangible output and impact.

How we do it

  1. Assessment and recommendations
    At the beginning we briefly review the existing practices, culture and use of IT-tools in networking and collaborating to understand the current situation. The results of this assessment is the starting point for recommendations for the further process implementation and the CoP-workshop. Standard processes for CoPs will be tailored to the organisational context.
  2. CoP-workshop
    In this workshop we transfer the knowledge and competence to establish the communities of practice in the context of your organisation: The following topics are key:
    • Establishing a process with clear expectations, commitments, resources.
    • Facilitating a CoP: Getting the maximum out of a CoP.
    • Using advanced social media tools competently to support collaboration.
    • Creating smart knowledge products and services as an output.
    Our online training modules help to teach international staff.
  3. Coaching facilitators in the kick-off and implementation phase
    The kick-off is one of the critical moments of a community of practice. If it works well, a unique, appreciative spirit of co-creativity is created which can last for many years. Knowledge.city supports the facilitators in doing the first critical steps and during regular reviews. Also facilitators should have their community, sharing their experiences and learning how to do it even better.

Results and benefits
> Established CoP approach and facilitation competence: CoPs are becoming a motivational and productive routine, using great technical features, and creating valuable outputs.
> Motivated CoPs established: In relevant thematic areas, CoPs are well established, operational and productive: role models for other CoPs.
> Performance, creativity, innovation: The company will learn faster, make less mistakes, co-create and disseminate business-relevant innovations.

Contact us for more information, references and prices: consulting@knowledge.city

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Leaving Expert Debriefing & Knowledge Loss Risk Assessment

> Get a clear picture of your status and empower your team!

Download here our folder for this service as a pdf.

Why this is relevant
Knowledge is the critical resource in today´s business. A lot of relevant knowledge is explicit and available throughout the company. However, there is still a huge amount of relevant knowledge in any organization, which is tacit knowledge, based on experience and practical doing. When experts leave the organisation – which happens regularly for whatever reason –companies loose knowledge, which might be critical for reliable operations and can hardly be substituted. Performance, quality, and safety are at serious risk.

How we do it

  1.  Assessment and recommendations
    At the beginning there is a solid review of the existing practices in debriefing in order to build on and use existing practices. The results of this assessment is the starting point for recommendations for the further process implementation and the workshop.
  2. Expert Debriefing Workshop
    In this workshop we transfer the knowledge and competence to establish the knowledge loss risk management process and leaving experts debriefing in the context of your organisation: The following topics are key:
    • Learning methods and tools for the preparation and implementation of debriefing sessions.
    • Adaptation of the methodology to the individual job profiles
    • Anchoring an integrated process of debriefings incl. role and responsibilities.
    • Aligning the process with other relevant processes (like performance review, other debriefing processes)
    Our online training modules help to teach international staff. Standard processes for the two steps will be tailored to the organisational context.
  3. Knowledge Loss Risk Assessment and debriefing exercises
    The Knowledge Loss Risk Assessment is implemented with guidance and support of knowledge.city. After the initial steps to showcase, the company can continue the process easily on its own. Initial coaching in real debriefing sessions help the team to do it well and get more confidence in this process.

Results and benefits
> Established processes and competences: KLRA and experts debriefing will well defined standard processes, easy to perform by the staff.
> Immediate capturing of critical knowledge: The initial knowledge loss risk assessment reveals urgent risks and the debriefings focus on the capturing of identified critical knowledge.
> Continuity, quality, performance: The company will be able to sustain quality and performance at the highest level, when experts leave.

Contact us for more information, references and prices: consulting@knowledge.city

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Experience Capitalization

> Harvest the tacit knowledge of your employees and motivate your teams

Download here our folder for this service as a pdf.

Why this is relevant
Experience is the tacit knowledge that our employees, project teams and organisational units gather when doing their work. Experiences are hidden treasures in organisations and are not always explicitly shared within teams and with others.
“To capitalise an experience means to transform it into shareable knowledge.” (Pierre de Zutter)
By systematically reflecting on experiences, learning from positive and negative practice as well as by enabling access to external experiences, organisational learning is enriched.

How we do it

  1. Preparation/ Understanding the context
    First of all, we need to understand the business context, the strategic KM and learning challenges and objectives as well as the learning culture. A systematic analysis of the business model, current approaches, methods, tools and business objectives gives a first picture of where experience capitalization is most relevant and how it can best be integrated.
  2. Tailoring of elaboration process
    Learning from experiences is highly subjective and influenced by organisational and individual learning culture. The experience capitalization process to be elaborated needs to be tailored in order to speak the language of the organisation and respect the organisational culture and structures. At this stage, an internal steering team will be selected that will coordinate and steer this process internally.
  3. Appreciative workshops/ interviews
    Together with the internal steering team, workshops and interviews will be held. They have a double intent: They help to onboard the colleagues (in case experience capitalization is new to them), inform and inspire them, on the other side they are key to develop core aspects for experience capitalization: what are strategic relevant knowledge areas, who are the knowledge carriers, how can/ should tacit knowledge be capitalized and shared and how can the application of the learning outcomes be facilitated and tracked.
  4. Elaborating the experience capitalization process
    The workshops and interviews create a lot of substance, which require reflection, condensing and interpretation. Together with the internal steering team, the experience capitalization process is discussed and drafted.
  5. Presentation and Feedback
    The draft experience capitalization process is presented to the top management as well as those who contributed to the elaboration and are requested to comment. The feedback is integrated into the document and the experience capitalization process is finalized.

Results and benefits
> Experience capitalization process: a systematic and objective-oriented experience capitalization process tailored for your organisation is devel0ped. This includes a description of roles/ responsibilities, necessary resources and a set of methods/ tools.
> Greater awareness and motivation: informed people encouraged to move to the next level of organisational learning. Motivation, as employees and their experiences are appreciated.

 

Contact us for more information, references and prices: consulting@knowledge.city

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Knowledge and Business Development

> Expand your markets through knowledge and business partnerships!

Download here our folder for this service as a pdf.

Why this is relevant
Internationalisation is a major opportunity for knowledge-driven organizations, and virtual collaboration opens opportunities for entering new markets even to small and medium enterprises, who can hardly afford to travel regularly or open offices abroad. Many emerging and developing countries grow significantly and have a high need for leading edge knowledge and technology.
Knowledge partnerships between experienced knowledge-based companies and those in need can create interesting business opportunities and likewise contribute to the development of the local economy.

knowledge.city´s network helps you to enter new markets
knowledge.city facilitated the development of knowledge partnerships, based on a network in about 20 cities, including Vienna, Berlin, Sofia, Madrid, Geneva, Moscow, Dubai, Delhi, Nairobi, Lagos, Kampala, Lusaka, Lomé, and more. With local offices, staff or trusted partners, we can match knowledge supply and demand, building trust, supporting intercultural communication, and care for a productive, profitable and balanced partnership.
 
How we do it
1. Matchmaking
We identify partners for you in other countries based on your profile, your strengths and your needs.
 
2. Internationalisation strategy
We analyse the market situation in the new country and propose options for a sustainable and affordable market entry. Focusing on your core competence and sharing other responsibilities with partners, is usually a good approach, because you may not want to learn about the market through failure.
 
3. Pilot activities
Entering the market and testing the new partnership with small, low-risk activities or projects is a smart, fast and effective way to build the partnership. We plan, prepare and facilitate such fast prototype activities as a kick-start for your business. We provide infrastructure and administrative support to have a standing in the new market and work with trusted people.
We help you to find suitable funding opportunities for internationalization.
 
4. Roll-out and maintenance
Knowledge and business partnerships need to be maintained and continuously developed. We support you in the handling of critical situations and to roll out the success to the wide market.
 
 
Results and benefits
> Clear market view, reliable partners, limited risk
> New markets, new opportunities, new business

 

Contact us for more information, references and prices: consulting@knowledge.city

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