KC Academy

 

The knowledge.city Academy provides an integrated and fine-tuned programme to make you fit for the knowledge economy.

The KM Certification Course Programme is a flagship programme of the Academy and includes three trainings plus the development and presentation of a case study. These four modules qualify you for the Certified Knowledge Manager. The three core trainings KM Compact Kick-off, KM Essentials, and KM Advanced take place within one week, but each module can be booked separately and at different locations.

The next KM Certification Courses will take place online in spring 2020. Detailed information will be provided timely.

The programmes in Knowledge Management are provided in cooperation with the Knowledge Management Academy, a world-leading training institute in KM, established in 2001 in Vienna, Austria. 20 years of experience and a unique global faculty of KM Pioneers with Knowledge Managers from Hewlett Packard Enterprise, Siemens, Primetals, Horizont3000, UNDP, IAEA, make the KM Academy one of the most recognized training institutes in the world.
The Certification Programme of the KM Academy is unique in the world. It addresses the essential elements of KM in a comprehensive, yet compact way, and gives insights into the leading edge technologies in KM.

Covid-19

Due to the current health situation, courses are currently offered online at greatly reduced prices! Face-to-face trainings will start later in 2021 at the earliest. We will inform you timely.

 

Open Trainings – Inhouse Trainings and Workshops

All core modules of the KM Academy are offered openly, see below. The courses, which are currently open for registration, can be found here.
Our Inhouse Courses and Workshops are tailored to the specific needs and context of our customers. You will find selected standard inhouse modules below, which can be adjusted and modified. This ranges from a strategy workshop to a full Inhouse Certification Programme, which builds the capacity to sustainably perform in Knowledge Management within your company.

Please don´t hesitate to contact the team of the Acamedy for any questions: academy@knowledge.city. We are happy to get connected with you.

 

KM Compact Kick-off (EN/FR/DE)

> Get familiar with fundamental concepts and approaches in KM!

 

This compact kick-off training is an excellent onboarding to the theory and practice of Knowledge Management. It provides fundamental knowledge about KM and its implementation. Understanding the practical application and the benefits for the organization is put in focus. You will learn what counts in KM, how to start, which methods and tools might be the most suitable for your context. This training also clarifies essential terms and definitions, concepts and a bit of KM history and future, to understand the background and current developments of KM to have a good orientation as a newcomer.

Who should participate – and why

• Knowledge Managers who want to be fit for their job.
• Managers, who are responsible for leading knowledge workers and a knowledge enterprise.
• Professionals with responsibilities linked with KM, aiming to be a competent partner.

Learnings

• Understanding the big picture of KM – key elements and challenges
• Explaining Knowledge Management to my colleagues – and to my kids
• Designing the Knowledge Management value chain
• Determining the knowledge needed for operations
• Defining roles and responsibilities – KM Governance system
• Advancing the Knowledge sharing culture 

Trainers

Dr. Andreas Brandner, Mag. Petra Herout

Knowledge Management Certificate

This KM Essentials Training Course is one of the modules of our KM Certification Programme, which is povided in cooperation with the KM Academy, located in Vienna, Austria.

Dates

The upcoming courses take place online:

  • English: 6 May 2021, 9:30-17:00 CET (Vienna/Paris)
  • French: 7 May 2021, 10:00-17:30 CET (Vienna/Paris)
  • German: 5 May 2021, 09:00-17:00 CET (Vienna/Paris)
Registration

Please register online at https://www.knowledge.city/shop/.
Otherwise please contact us for invoicing and bank transfer: academy@knowledge.city

Prices
  • Online: 449 Euros (not incl. VAT)
  • 1+1=1,5: The second, and any additional participants of the same company, pays only 50%.

 

KM Essentials (EN/FR/DE)

> How is Knowledge Management implemented successfully?

The KM Essentials Training Course focuses on essential concepts, methods and tools to anchor KM successfully in the organisation, including the implementation of a km-assessment, development of a KM policy and strategy, leadership to establish the right knowledge culture, establishing communities of practice successfully, defining and optimizing key knowledge processes, using modern IT-tools and measuring the success of KM. The implementation of KM including awareness campaigns is also a key element in this training.

Who should participate – and why
• Knowledge Managers who want to be perform at a high level.
• Managers, who are responsible for leading knowledge workers and a knowledge enterprise.
• Professionals with responsibilities linked with KM, aiming to be a competent partner.

Learnings
• Assessing the KM status and drafting a KM Concept for the future of my organization
• How to fulfill the KM-requirements of ISO-Standards 30401 on Knowledge Management
• Optimizing knowledge processes, anchoring KM methods in business processes
• Facilitating Communities of Practice and international knowledge networks
• Designing and optimizing knowledge products and knowledge services
• Analysing and Measuring the impacts of Knowledge Management and reporting on KM
• Developing a KM Awareness Campaign and communicate effectively on KM

Trainer
Dr. Andreas Brandner, Mag. Petra Herout, Mag. Birgit Gobi, Mag. Erika Hofstätter

Knowledge Management Certificate

This KM Essentials Training Course is one of the modules of our KM Certification Programme, which is povided in cooperation with the KM Academy, located in Vienna, Austria.

Dates

The upcoming courses take place online:

  • English: 11-12 May 2021, 9:30-17:00 CET (Vienna/Paris)
  • French: 18-19 May 2021, 10:00-17:30 CET (Vienna/Paris)
  • German: 25-26 May 2021, 09:00-17:00 CET (Vienna/Paris)

Registration

Please register online at https://www.knowledge.city/shop/
Otherwise please contact us for invoicing and bank transfer: academy@knowledge.city

Prices
  • Online: 898 Euros for 4 workouts (not incl. VAT)
  • 1+1=1,5: The second, and any additional participants of the same company, pays only 50%.

 

KM Advanced (EN/FR/DE)

> Which technologies help to boost and scale up Knowledge Management?

This training focuses on the digital transformation of KM, highlighting relevant technologies which will shape the future of the knowledge economy. A first block of the training is on how to make better use of standard tools like in Office 365, specifically addressing content management, digitalisation of knowledge processes, collaboration and communication.
Additionally participants will learn how to use more specialized tools for learning management, debriefing and onboarding. Finally participants learn how knowledge graphs are expanding the opportunities of using knowledge as a fundament for the application of meaningful AI-solutions and of digitals twins. The KM Advanced Training includes also a joint analysis of IT-Trends and how they will influence KM and the knowledge economy.

Who should participate – and why
• Knowledge Managers who want to move to the next level of digital KM.
• Managers, who want to lead the transformation towards a digital knowledge economy
• Professionals with responsibilities linked with KM, aiming to be a competent partner. 

Learnings
• Making better use of Apps in Office 365
• Applying specialized tools for learning management, debriefing and onboarding
• Developing knowledge graph for meaningful AI-solutions and digital twins
• Getting an overview of upcoming IT-Solutions and how they will impact KM in the future

Trainer

Andreas Brandner, Michael Heiss, Götz Piwinger, Haider Shnawa, Andreas Blumauer

Knowledge Management Certificate

This KM Essentials Training Course is one of the modules of our KM Certification Programme, which is povided in cooperation with the KM Academy, located in Vienna, Austria. 

Dates:

The upcoming courses take place online:

  • English: 8-9 June 2021, 9:30-17:00 CET (Vienna/Paris)
  • French: 15-16 June 2021, 10:00-17:30 CET (Vienna/Paris)
  • German: 22-23 June 2021, 09:00-17:00 CET (Vienna/Paris)

Registration

Please register online at https://www.knowledge.city/shop/
Otherwise please contact us for invoicing and bank transfer: academy@knowledge.city 

Prices
  • Online: 898 Euros (not incl. VAT)
  • 1+1=1,5: The second, and any additional participants of the same company, pays only 50%.

 

Certified Knowledge Manager

The Knowledge Management Certification Programme of the Knowledge Management Academy (Vienna) stands for a state-of-the-art and practice-oriented education in Knowledge Management. With the Knowledge Management Certificate you position yourself as an expert in Knowledge Management within your company and on the international markets. You demonstrate your innovative, strategic and transdisciplinary thinking, ability to apply KM concepts in a real context and to establish and lead a km initiative!

 

The KM-A Concept

  • Learn from and with the global pioneers in the field of Knowledge Management
  • Experience how KM creates value in practice
  • Apply KM instruments in processes and projects accepted and appreciated by colleagues
  • Work in Communities of Practice and learn from peers and international experts
  • Inspire your colleagues and unleash the creativity of your company

 

Steps towards the Certificate

To achieve the KM Certificate of the KM Academy you

  • participate in the KM Compact Kickoff, the KM Essentials, and the KM Advanced Training Course
  • join two KM Talks and contribute to the online discussion
  • may want to participate (as an option) in a knowledge partnership meeting to get into the community and discuss hot upcoming topics
  • you study the learning material provided and internalize the learnings
  • you reflect your learnings in your daily practice and develop a case study (eg a km concept for your company)
  • present your case study and real practical achievements to the faculty and demonstrate your deep understanding of the subject,

Finally you will receive the Knowledge Management Certificate of the KM Academy!

 

The Faculty

The experienced KM pioneers and practitioners are a key assets of the KM Academy. They cover a wide spectrum a societal sectors, industries and organisations. Based on a long-standing and trustful collaboration at the KM Academy we provide a sound and comprehensive body of knowledge in KM. Some of the alumni of the KM Academy, experienced and recognized practitioners, have become members of the faculty themselves, sharing their learnings and practical experiences with the participants. This faculty creates a unique atmosphere and opens the doors to the future of KM.

Once all requirements are completed, register for your KM Certificate!

Knowledge Leadership Workouts

> How to lead knowledge workers and create knowledge sharing culture

Leaders are shaping the knowledge culture of their organisations – explicitly and intentively or not – and as Peter Drucker, the father of modern management and pioneer for knowledge work, said: “culture eats strategy for breakfast”. But how do knowledge leaders behave, what does a role model do, and knowledge sharing fostered without neglecting performance orientation?

This workout series provides insights and exercises to outperform as a knowledge leader.

Who should participate – and why
  • Leaders and Managers who lead knowledge workers
  • Knowledge managers, HR managers and others coaching leaders to perform better
Learnings
  • Understanding the very essentials of knowledge leadership
  • Linking knowledge performance with business performance
  • Acting as a role model; recognising knowledge work; linking knowledge work with career
  • Leading knowledge leaders; expert model; knowledge networking; knowledge measurements
Trainers

Mag. Rudolf Krcma, Dr. Andreas Brandner, Dr. Charles Savage

Upcoming dates 2021

Online: Workout 1: 7 June 2021; Workout 2: 14. June 2021; Workout 3: 21 June 2021 (English)

Certification

The participants of this training will receive a Certificate of Participation. 

Registration

Please register online at https://www.knowledge.city/shop/.
Otherwise please contact us for invoicing and bank transfer: academy@knowledge.city

Prices
  • Online: 898 Euros for 4 workouts (not incl. VAT)
  • 1+1=1,5: The second, and any additional participants of the same company, pays only 50%.

Train the Expert (EN)

How to outperform as an expert and achieve more impact!

Everybody knows the “Train the trainer” format. Someone who is an expert is not necessarily a good trainer, and therefore should improve training skills. But experts – and any other kind of knowledge worker – need to perform in many more ways: Fighting information overload, structuring knowledge, shaping one´s personal knowledge profile and brand, communicating and collaborating with others, creating value and income from knowledge, while maintaining the ideal knowledge-performance-life-balance. 

This Train the Expert series helps experts to perform better and joyfully achieve more.

Who should participate – and why

  • Experts and any other kind of knowledge worker who want to perform better
  • KM and HR professionals and managers coaching experts to achieve more performance 

Learnings

  • Module 1: Personal knowledge management; Developing your strategic knowledge profile
  • Module 2: Knowledge communication: Essentials of how to provide excellent knowledge products and services
  • Module 3: Knowledge networking: Performing better in knowledge networks
  • Module 4: Capturing and transferring knowledge and avoiding knowledge loss

Trainer

Mag. Rudolf Krcma, Dr. Andreas Brandner, Dr. Charles Savage, Kimiz Dalkir

Certification

The participants of this training will receive a Certificate of Participation. 

Upcoming dates 2021 online (English)

Module 1: 10 May 2021, 15-16:30 CET

Module 2: 17 May 2021, 15-16:30 CET

Module 3: 31 May 2021, 15-16:30 CET

Module 4: 7. June 2021, 15-16:30 CET

    Registration

    Please register online at https://www.knowledge.city/shop/
    Otherwise please contact us for invoicing and bank transfer: academy@knowledge.city 

    Prices
    • Online: 898 Euros for 4 workouts (not incl. VAT)
    • 1+1=1,5: The second, and any additional participants of the same company, pays only 50%.

     

    Facilitating Communities and Multistakeholder Partnerships (MSPs)

    How to unleash the full potential of Communities and Partnerships?

    Communities and partnerships are a powerful instrument to leverage on the knowledge of a wider group of people from across the organisation or even far beyond. Facilitating Communities requires specific skills and methods, as they are based on voluntary participation and high diversity of everything: roles, goals, context, skills, resources, etc. Diversity however is a strength of communities if handled professionally. Empathy is a must requirement but doesn´t suffice. It requires strong communication with different partners, balancing contributions and take-aways, applying a mix of methods and tools, aiming for common vision and achievements, justifying the efforts/time spent, as well as selling and celebrating successes. This training helps you to become a great Community Facilitator and get the maximum out of your Communities. 

    Who should participate – and why

    • Knowledge Managers who want to act as Community facilitators or to support them 
    • Community Facilitators and Managers of MSPs; those who aspire to this position
    • Professionals who want to play a driving role in communities, networks, and partnerships

    Learnings

    • Understanding the principles, challenges, success factors, and approaches
    • Applying participatory methods, like World Café, Open Space, Art Walking, Peer Consulting
    • Developing smart knowledge products and services for enhanced visibility of communities
    • Learning about IT-Tools supporting Communities and how to get the maximum out of them

    Trainer

    Andreas Brandner, Dr. Sarah Cummings, Mag. Petra Herout

    Certification

    The participants of this training will receive a Certificate of Participation. 

    Upcoming dates 2021

    Online: 14 May 2021 (English)

      Registration

      Please register online at https://www.knowledge.city/shop/
      Otherwise please contact us for invoicing and bank transfer: academy@knowledge.city 

      Prices
      • Online: 449 Euros (not incl. VAT)
      • 1+1=1,5: The second, and any additional participants of the same company, pays only 50%.

       

      Knowledge Capturing, Transfer and Offboarding (EN)

      > How to sustain knowledge, learn from experience and avoid knowledge loss?

      It is normal that experts are leaving, due to change of function within the organization, moving to a different organization or retirement. Very often the leave can be anticipated. Major parts of business-critical knowledge are implicit and cost for re-gaining lost knowledge is high (monetary, emotional, image). Evidently, regular knowledge capturing, transfer and offboarding seem to be no-brainers. Nevertheless only few organizations have appropriate know-how to systematically secure the knowledge of leaving experts.

      This training provides a systematic approach to knowledge capturing and experience capitalization for sustainable performance.

      Who should participate – and why

      • Knowledge Managers, HR Managers and Quality managers aiming to sustain knowledge and performance systematically; Risk Managers addressing knowledge loss risks
      • Supervisors aiming to transformation job profiles without knowledge and performance loss

      Learnings

      • Determine critical knowledge and applying a knowledge loss risk assessment
      • Applying methods to capture and transfer knowledge regularly and systematically
      • Setting up a process for leaving expert debriefing, offboarding and onboarding
      • Qualifying debriefing specialists to professionally support the offboarding process

      Trainer

      Mag. Rudi Krcma, Mag. Petra Herout

      Certification

      The participants of this training will receive a Certificate of Participation. 

      Dates

      • Online: 28 May 2021 (English)

      Registration

      Please register online at https://www.knowledge.city/shop/
      Otherwise please contact us for invoicing and bank transfer: academy@knowledge.city

      Prices

      • Online: 449 Euros (not incl. VAT)
      • 1+1=1,5: The second, and any additional participants of the same company, pays only 50%.

      Knowledge Engineering (EN) From Knowledge Graphs to Artificial Intelligence

      > How to link data and create additional value through AI-Solutions

      The increasing amounts of data, information, and knowledge overstretch the capacities of individuals to structure, evaluate and leverage on them in adequate time. Artificial Intelligence solutions enable companies to create new knowledge from data and information and deliver innovative, knowledge-based services. Knowledge graphs are the most advanced way of structuring and organizing knowledge and link data in order to develop reliable solutions and services. These are the fundament for knowledge services like semantic search, smart recommender systems, bots and eAdvisory, and more.

      This training provides an understanding of how knowledge graphs are developed and how they create value from linked data.

      Who should participate – and why

      • KM Professionals tapping into the next generation of AI-based KM
      • IT Professionals and thematic professionals aiming to create innovative knowledge services from data and information

      Learnings

      • Knowledge Management and Artificial Intelligence – how it works together well
      • From Taxonomies to knowledge graphs: Linking data expressively
      • Developing  use-cases and designing AI-Solutions based on knowledge graphs

      Trainer
      Dr. Andreas Brandner, 
      Prof. Dr. Renato Souza, Andreas Blumauer

      Certification

      The participants of this training will receive a Certificate of Participation. 

      Dates

      • Online: 18 June 2021 (English)

      Registration

      Please register online at https://www.knowledge.city/shop/
      Otherwise please contact us for invoicing and bank transfer: academy@knowledge.city

      Prices

      • Online: 449 Euros (not incl. VAT)
      • 1+1=1,5: The second, and any additional participants of the same company, pays only 50%.

      Knowledge partnerships

      Knowledge for Development Partnership

      Knowledge.city is a driving force in the Knowledge for Development Partnership (K4DP), a global, nonprofit multi-stakeholder partnership linking knowledge management with the Sustainable Development Goals of the UN. Education and training are key elements in strengthening KM and knowledge.city aims at connecting learning with real practice and societal development.

      Knowledge partnerships – understood as a multistakeholder commitment to jointly advancing knowledge in a thematic field or in a city/country as a whole to achieve sustainable development – are at the heart of knowledge.city. In all countries, where knowledge.city is represented, it actively connects the local KM community and facilitates K4DP-Meeting. 

      Find out more about K4DP and become a member of the gobal Knowledge for Development Partnership.

      Awards

      KM Award

      Every year since 2009, the international Knowledge Management Award is bestowed upon an international organization as well as an outstanding personality. A jury that is constituted under the auspice of the Association Knowledge Management Austria nominates the candidates. The prize is given in recognition of the winner’s outstanding accomplishments in the research, implementation and innovation of successful management methods for knowledge politics and knowledge management. It is also meant to recognize the impact made on the development of a knowledge society in general and more specifically on knowledge creation, transformation, distribution and application.

      Presentation of the KM Award 2015 to the Director-General of UNESCO
      From left to right: Dr. Andreas Brandner (KMA), Dr. Irina Bokova (UNESCO), Dr. Yanko Yanev (KMA)

      Awardees

      2009: Prof. Dr. Ursula Schneider-Hendrich
      2010: Dr. Charles Savage; IAEA – International Atomic Energy Agency
      2011: Prof. Dr. Stefan Güldenberg (siehe Bild oben); UNESCO – UN Education, Science and Culture Organization
      2012: Prof. Dr. Nico Stehr and UNDP – United Nations Development Programme
      2013: World Bank
      2014: Prof. Klaus North
      2015: DI Dr. Angelika Mittelmann; UNESCO – UN Education, Science and Culture Organization
      2016: Dr. Ibrahim Seba Al Marri; KM4Dev Community
      2017: Prof. Leif Edvinsson; Joint Inspection Unit of the United Nations System
      2018: IFAD International Fund for Agricultural Development and Dr. Ali Asghar Pourmand
      2019: Charles Dhewa and ILRI – International Lifestock Research Institute

      KM4D Award

      The KM4D Award is given as a Knowledge Tree – designed by the Austrian designers “Walking Chair”, 2008.

      There are three levels of Awards that can be achieved:

      • Golden KM4D Award: Given to those who combine excellence and innovation in KM in their industry at an international level.
      • Silver KM4D Award: Given to those who combine excellence and innovation in KM in their industry at a national level
      • Bronce KM4D Award: Given to those who have achieved a high-level in KM4D and present a credible roadmap toward the state-of –the-art.

      The global winners will receive the Columns of Knowledge – designed by the Austrian artist Helmut Margreiter, 2008.

      Knowledge Art Space

      The Knowledge.Art.Space is art in itself. It facilitates the unique symbiosis with knowledge and art: inspiring design of Walking Chair and fascinating art work of well-known artists as e.g. Louise Deininger and Andreas Leikauf are combined with the innovative concept of knowledge space.

      The Knowledge.Art.Space is presented at conferences and stimulates knowledge transfer in public space. As art collection it is based in the headquarter of knowledge.city in Vienna and reflects explicit and implicit ways of dealing with knowledge and knowledge identity. The Knowledge.Art.Space enables a new approach to comprehend knowledge.

      Louise Deininger, vision – purpose

      Andreas Leikauf, Experts have done my thinking for me, 2005

      Walking Chair, Knowledge Space

      Academy

      Knowledge Management Certification Programme

      Consulting

      KM Assessment

      Consulting

      KM Strategy Development

      Academy

      Knowledge Management Essentials Training

      Consulting

      Knowledge Graphs and AI Solution

      Academy

      Knowledge Management Talks

      Consulting

      Corporate Search and Smart Recommendations

      Academy

      Knowledge Management Advanced Training 

      Consulting

      Communities of Practice

      Consulting

      Knowledge Hubs and Multi-Stakeholder Partnerships

      Consulting

      Leaving Experts Debriefing

      + Knowledge Loss Risk Assessment

      Consulting

      Experience Capitalisation